Refund policy

Chitrang India — Return & Refund Policy

Effective Date: 12/08/2025

Thank you for shopping at Chitrang India. We strive to deliver quality products and a delightful experience. However, if you are not fully satisfied with your purchase, we’re here to help.

1. What This Policy Covers

This policy applies to:

  • All products purchased from Chitrang India (www.chitrangindia.com or authorized marketplaces)
  • Orders placed online through our website or mobile app

Please note: This policy does not cover damage caused by misuse, neglect, unauthorized repair, or normal wear and tear after delivery.

2. Order Cancellation

  • You can request order cancellation within 6 hours after placing the order and before the order is shipped.
  • To cancel your order:
    • Log in to your account → Orders → Cancel
    • OR Contact our Customer Support at support@chitrangindia.com
  • Refunds for canceled orders will be processed within 5–7 business days.

3. Return Eligibility

You may return your product if it meets all of the following:
✔ Received damaged, defective or incorrect item
✔ Item does not match product description
✔ Return request made within 7 days of delivery date

Non-Returnable Items:

  • Customized or personalized products
  • Digital downloads or printable sheets
  • Items marked Final Sale
  • Consumables once opened (if hygiene sealed)

4. How to Initiate a Return

To request a return:

  1. Log in to your account at www.chitrangindia.com
  2. Go to Orders → Choose Order → Request Return
  3. Select reason for return and upload photos (if damaged)
  4. Submit the request

Alternatively, email us at esspeeshop@gmail.com with:

  • Order number
  • Product name
  • Photos of the issue
  • Reason for return

You will receive a confirmation within 24–48 hours.

5. Return Shipping

  • For damaged/defective/incorrect items, return shipping is free.
  • For all other valid returns (change of mind), you may be responsible for return shipping costs.
  • Use the pre-paid label (if provided), otherwise follow our shipping instructions.

Important: Please securely package items to prevent damage during transit.

6. Inspection & Processing

Once your return is received:

  • We inspect the item within 2–5 business days
  • If approved, we’ll process the refund
  • You will receive an email regarding refund status

7. Refund Methods & Timeline

Approved refunds will be issued using the original payment method:

Payment Method

Refund Timeline

Credit/Debit Card

5–10 business days

UPI/Wallet

2–5 business days

Bank Transfer

5–10 business days

COD (Cash on Delivery)

Refund processed to bank or wallet

Refund amount = Product price minus applicable fees (if any)

8. Partial Refunds

Partial refunds may be issued if:

  • Item is only partially faulty
  • Missing accessories
  • Product damaged after opening (not eligible for full refund)

9. Exchange Policy

At this time, exchanges are processed as:

  1. Return → Refund
  2. Place a new order

This ensures faster processing and better tracking.

10. Late or Missing Refunds

If you haven’t received your refund:

11. Contact Us

📍 Address:
Ess Pee Shop,
C-62, C Block, Sector 10, Noida, Uttar Pradesh 201301

📞 Phone: +91-9811033033
📧 Email: esspeeshop@gmail.com

Our support team is available Mon–Sat: 9:00 AM – 6:00 PM IST

12. Policy Updates

We may update this policy occasionally. The effective date above reflects the latest revision.