Privacy policy

Privacy Policy – Chitrang India

Effective Date: 28/08/2025

At Chitrang India, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website www.chitrangindia.com or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you interact with us, we may collect the following personal data:

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment details (processed securely via third-party gateways)
  • Order history and preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type & version
  • Device information
  • Pages visited & time spent
  • Referring URLs
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate order confirmations, shipping updates & support responses
  • Improve our website, products & user experience
  • Send promotional emails or offers (only if opted-in)
  • Prevent fraud and unauthorized transactions
  • Comply with legal and regulatory requirements

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and performance
  • Enhance security and user experience

You may disable cookies through your browser settings. However, some site features may not function properly.

4. Sharing of Information

We do not sell or rent your personal data.

We may share your information only with:

  • Payment gateways (UPI, Cards, Wallets, Net Banking)
  • Logistics & courier partners for delivery
  • Marketing & analytics tools (Google Analytics, Meta Pixel, etc.)
  • Legal authorities if required by law

All partners are obligated to protect your information.

5. Payment Security

  • All payments are processed via secure, PCI-DSS compliant third-party gateways.
  • Chitrang India does not store card details or sensitive payment data.

6. Data Retention

We retain your personal data only as long as:

  • Required to fulfill orders
  • Necessary for legal, accounting, or regulatory purposes

You may request deletion of your data (subject to legal obligations).

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or update
  • Withdraw marketing consent
  • Request deletion of your data
  • Opt out of promotional emails at any time

To exercise your rights, contact us at support@chitrangindia.com.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

9. Children’s Privacy

Chitrang India does not knowingly collect personal data from children under 13 years.
If you believe a child has provided us data, please contact us immediately.

10. Data Security

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access
  • Data loss or misuse
  • Alteration or disclosure

However, no online system is 100% secure.

11. International Data Transfers

If you access our website from outside India, your data may be transferred and processed in India in accordance with this policy.

12. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated Effective Date.