Ketentuan Layanan

Terms of Service – Chitrang India

Effective Date: 26/08/2025

Welcome to Chitrang India (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website www.chitrangindia.com, products, and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility & Acceptance

  • You must be at least 18 years old or have parental/guardian consent to use this website.
  • By placing an order, you confirm that the information provided is accurate and complete.
  • These Terms apply to all visitors, users, customers, and others who access the website.

2. Account Registration

  • You may be required to create an account to access certain services.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Chitrang India reserves the right to suspend or terminate accounts that violate these Terms.

3. Products & Services

  • All products displayed are subject to availability.
  • We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.
  • Product images are for illustration purposes only; slight variations may occur.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless otherwise stated.
  • Prices may change without prior notice.
  • Payments are processed securely via authorized third-party payment gateways.
  • Chitrang India does not store card or sensitive payment information.

5. Order Acceptance & Cancellation

  • Orders are confirmed only after successful payment.
  • We reserve the right to refuse or cancel orders due to:
    • Product unavailability
    • Pricing or typographical errors
    • Suspected fraud or misuse
  • Order cancellation requests must follow our Return & Refund Policy.

6. Shipping & Delivery

  • Shipping timelines are estimates and may vary due to external factors.
  • Chitrang India is not responsible for delays caused by courier partners, natural events, or force majeure.
  • Risk of loss passes to the customer upon successful delivery.

7. Returns, Refunds & Exchanges

  • All returns and refunds are governed by our Return & Refund Policy, available on our website.
  • Customized or digital products may not be eligible for return.

8. Intellectual Property Rights

  • All content on this website, including text, graphics, logos, images, designs, and software, is the exclusive property of Chitrang India.
  • Unauthorized copying, reproduction, or distribution is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes
  • Upload malicious code or attempt to breach site security
  • Violate intellectual property or privacy rights
  • Submit false reviews or impersonate others

Violation may result in account termination and legal action.

10. User-Generated Content (Reviews & Feedback)

  • By submitting reviews, feedback, or content, you grant Chitrang India a non-exclusive, royalty-free right to use, display, and reproduce it.
  • We reserve the right to remove content deemed inappropriate or misleading.

11. Third-Party Services & Links

  • Our website may include links to third-party websites or services.
  • Chitrang India is not responsible for third-party content, policies, or practices.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Chitrang India shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the amount paid by you for the product or service.

13. Disclaimer of Warranties

  • All services and products are provided on an “as is” and “as available” basis.
  • We make no warranties regarding uninterrupted or error-free service.

14. Indemnification

You agree to indemnify and hold harmless Chitrang India from any claims, losses, }damages, or legal fees arising from your violation of these Terms.

15. Termination

We reserve the right to:

  • Suspend or terminate your access without notice if these Terms are violated
  • Discontinue services at any time without liability

16. Governing Law & Jurisdiction

  • These Terms shall be governed by and interpreted in accordance with the laws of India.
  • Courts located in Noida Uttar Pradesh shall have exclusive jurisdiction.

17. Force Majeure

Chitrang India shall not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, strikes, or government actions.

18. Amendments

We may update these Terms at any time. Continued use of the website constitutes acceptance of revised Terms.

19. Contact Information

For questions regarding these Terms, contact us:

Chitrang India (Ess Pee Shop)
📍 Address: C-62, C Block, Sector 10, Noida, Uttar Pradesh 201301
📧 Email: esspeeshop@gmail.com
📞 Phone: +91- 9811033033 , 01204120592
🕒 Support Hours: Mon–Sat | 9:00 AM – 6:00 PM IST