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Shipping Policy – Chitrang India

Effective Date: 28/10/2025

Thank you for shopping with Chitrang India. This Shipping Policy explains how we process, ship, and deliver orders placed through our website www.chitrangindia.com.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • In case of high order volume, processing may take additional time. Customers will be notified of any delays.

2. Shipping Locations

  • We currently ship across India.
  • International shipping is not available unless explicitly mentioned on the product page.

3. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout before payment.
  • Free Shipping may be offered on selected products or promotional campaigns.
  • Cash on Delivery (COD), if available, may include an additional handling fee.

4. Estimated Delivery Time

Estimated delivery timelines after dispatch:

Location Type

Estimated Delivery

Metro Cities

2–4 business days

Tier 2 Cities

3–6 business days

Remote Areas

5–8 business days

Delivery timelines are estimates and may vary due to external factors.

5. Courier & Logistics Partners

We use reliable third-party courier partners to ensure safe and timely delivery.
Chitrang India is not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances.

6. Order Tracking

  • Once your order is shipped, you will receive:
    • A confirmation email/SMS
    • A tracking number and tracking link
  • Tracking details may take 24 hours to become active.

7. Delivery Attempt & Failed Delivery

  • Our courier partners will attempt delivery 2–3 times.
  • If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us.
  • In such cases, re-shipping costs may be charged to the customer.

8. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping details.
  • Chitrang India will not be liable for delays or non-delivery caused by incorrect or incomplete address information.

9. Damaged or Missing Packages

If your order arrives damaged or appears tampered:

  • Do not accept the delivery
  • Take photos/videos immediately
  • Contact us within 24 hours of delivery at esspeeshop@gmail.com

Claims reported after 24 hours may not be eligible for resolution.

10. Lost Shipments

If your shipment is lost in transit:

  • We will investigate with the courier partner
  • If confirmed lost, we will offer a replacement or full refund as per our Return & Refund Policy

11. Partial Shipments

  • In rare cases, your order may be shipped in multiple packages.
  • You will be informed if this happens, and there will be no extra charge.

12. Shipping Restrictions

We do not ship to:

  • PO Boxes
  • Military addresses
  • Restricted or non-serviceable pin codes

Serviceability depends on courier availability.

13. Force Majeure

Chitrang India shall not be liable for shipping delays caused by events beyond our control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.

14. Policy Updates

We reserve the right to modify this Shipping Policy at any time.
Updates will be reflected on this page with a revised Effective Date.

15. Contact Information

For shipping-related queries, please contact:

Chitrang India (Ess Pee Shop)
📍 Address: C-62, C Block, Sector 10, Noida, Uttar Pradesh 201301
📧 Email: esspeeshop@gmail.com
📞 Phone: +91- 9811033033 , 01204120592
🕒 Support Hours: Mon–Sat | 9:00 AM – 6:00 PM IST